According to the writer, the retailer engaged in service retailing

A．just sees to it that the service is accomplished.

B．should also investigate customer satisfaction,

C．meets more difficulties than the manufacturer of goods.

D．can turn to experts to better his service.

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参考答案

答案解析

从文中第三段“Constant monitoring of completion and decisions on improving aspects of the service， as well as research into the satisfaction customers are experiencing with their purchases，are part of service management．”n，知，时刻监管完成情况，提高服务的各方面，同时研究消费者购买后的使用的满意度。选项 B符合题意。

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1 According to the writer, the problem of scheduling services

A．involve services performed on a product and on a customer.

B．lies in the sequence of being served.

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D．derives from the complex scheduling process.

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2 What does the writer say about the consistency of quality in service?

A．It is impossible.

B．It is likely.

C．It is certain.

D．It is not sure.

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3 According to the article, to ensure the same service quality provided in any one of the chain stores the store must

A．develop healthy customer loyalty.

B．assemble the staff and train them together.

C．draft regulations appropriate to each store.

D．make sure the procedures are carried out.

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