According to the writer, the problem of scheduling services-考呗网

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单选题 According to the writer, the problem of scheduling services

A．involve services performed on a product and on a customer.
B．lies in the sequence of being served.
C．concer.ns the maximization of production capacities.
D．derives from the complex scheduling process.

参考答案：A进入在线模考

从文中第四段“Scheduling of services retailing presents a dual problem．If the service is performed on a good owned by the customer (china repair，silver polishin9，etc．)，the production process can be scheduled in an orderly flow of first in，first out．．．he scheduling process is more complicated where the service involves the individual．”可知，服务零售商的进度呈现一个双重问题。服务首先是在顾客拥有的一件商品f：，然后生产程序在一步步进行。可见这一过程包括产品和顾客两者。选项A符合题意。

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1 What does the writer say about the consistency of quality in service?

A．It is impossible.
B．It is likely.
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2 According to the article, to ensure the same service quality provided in any one of the chain stores the store must

A．develop healthy customer loyalty.
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3 According to the writer, the liability associated with the service means that

A．the retailer has to hear the blame by himself.
B．the manufacturer should compensate for the flawed product.
C．the retailer has different responsibilities than the manufacturer of goods.
D．store liability covers the service involving the individual.

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