单选题
中级
2014-03-20
What does the writer say about the consistency of quality in service?
A.It is impossible.
B.It is likely.
C.It is certain.
D.It is not sure.
参考答案
D
答案解析
从文中第五段“The consistency of quality in service retailing is much more in doubt.”可 知,服务中质量的一致性令人怀疑。选项D 符合题意。其中not sure与in doubt为同义替 换。
你可能感兴趣的试题
A.develop healthy customer loyalty.
B.assemble the staff and train them together.
C.draft regulations appropriate to each store.
D.make sure the procedures are carried out.
A.the retailer has to hear the blame by himself.
B.the manufacturer should compensate for the flawed product.
C.the retailer has different responsibilities than the manufacturer of goods.
D.store liability covers the service involving the individual.