What does the writer say about the consistency of quality in service-考呗网

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单选题 What does the writer say about the consistency of quality in service?

A．It is impossible.
B．It is likely.
C．It is certain.
D．It is not sure.

从文中第五段“The consistency of quality in service retailing is much more in doubt．”可知，服务中质量的一致性令人怀疑。选项D 符合题意。其中not sure与in doubt为同义替换。

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1 According to the article, to ensure the same service quality provided in any one of the chain stores the store must

A．develop healthy customer loyalty.
B．assemble the staff and train them together.
C．draft regulations appropriate to each store.
D．make sure the procedures are carried out.

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2 According to the writer, the liability associated with the service means that

A．the retailer has to hear the blame by himself.
B．the manufacturer should compensate for the flawed product.
C．the retailer has different responsibilities than the manufacturer of goods.
D．store liability covers the service involving the individual.

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3In this part，the interlocutor asks questions to each of the candidates in turn.
You have to give information about yourself and express personal opinions．
Questions：
(1)Which form of transport would you like to travel by?
(2)How do others describe you?
(3)Do you think it is necessary to learn to love your job?Why?

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