中级
单选题
According to the article, to ensure the same service quality provided in any one of the chain stores the store must
A.develop healthy customer loyalty.
B.assemble the staff and train them together.
C.draft regulations appropriate to each store.
D.make sure the procedures are carried out.
参考答案:B进入在线模考
从文中第五段“Central training may be the best way to accomplish this consistency.”可 知,集中训练是实现服务一致性的最好方法。 选项8符合题意。
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According to the writer, the liability associated with the service means that
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