公共英语五级
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When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
A． Complain personally to the manager.
B． Threaten to take the matter to court.
C． Write a firm letter of complaint to the store of purchase.
D． Show some written proof of the purchase to the store.
A． A shop assistant.
B． The store manager.
C． The manufacturer.
D．A public organization.
A． Showing the fault item to the manager.
B． Explaining exactly what is wrong with the item.
C． Saying firmly that the item is of poor quality.
D． Asking politely to change the item.
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