If a consumer wants a quick settlement of the problem, whom is it better to complain to?

A． A shop assistant.

B． The store manager.

C． The manufacturer.

D．A public organization.

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1 How can the most effectiv.e complaint be made?

A． Showing the fault item to the manager.

B． Explaining exactly what is wrong with the item.

C． Saying firmly that the item is of poor quality.

D． Asking politely to change the item.

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2 When was the American Football Association founded?

A． In 1913.

B． In 1930.

C． In 1914.

D． In 1917.

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3 Which of the following records of the US football team is true?

A． First place in the 3rd world Cup.

B． Second place in the 4th World Cup.

C． Third place in the 1st World Cup.

D． Fourth place in the 2nd World Cup.

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