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判断题公共英语五级

2016-08-09

第（9）题

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1 第（10）题

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2 听录音，回答题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?

A． Complain personally to the manager.

B． Threaten to take the matter to court.

C． Write a firm letter of complaint to the store of purchase.

D． Show some written proof of the purchase to the store.

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3 If a consumer wants a quick settlement of the problem, whom is it better to complain to?

A． A shop assistant.

B． The store manager.

C． The manufacturer.

D．A public organization.

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