Order Number：058—9199
Date：August l5
Name：Sandra Wafing

Item Details：
History of Atlantis：The Lost Land[paperback]by Frank Whittman

Claim Details：
I purchased the above item on July 6 from All The Sales and WaS informed that the estimated delivery date for the order WaS between July 9 and July 28．When the item hadn’t arrived by August 5，I called the customer service number listed Oil the Web site．I left a message on the automated recording system but did not receive a response．I left a second message on August 11 but still received no response．As I need the item right away，I plan to purchase a copy from a local bookstore．Therefore，I am asking for a full refund for the cost of this order,as the charge has already appeared on my credit card statement．

T0：

Sandra．waring@email．com

From：

customerservice@allthesales．con

Date：

August l5

Dear Ms．Waring，
Your claim has been received and assigned reference number AZl01 14．Please be advised that most claims are resolved within 7 days of the date when the claim is filed．
We apologize for the inconvenience you experienced with your order．Our records indicate that your order was shipped on July 7 via standard ground shippin9．We ale currently investigating this matter further and will contact you with our findings within 48 hours．If your claim is approved，we will issue a refund in the sal'ne form as your original payment was made．Credit card reimbursements take 5 business days to process，while refunds for checks and money orders are sent within 24 hours by special delivery．
Deodre Skehan Customer Service Department
Alhhesales．con