中国银行

单选题What did Ms. Waring do before filling out the claim form? ( )

A.She visited a bookstore
B.She canceled her payment
C.She returned the item
D.She called the seller

参考答案:D进入在线模考
【答案】D。解析:答案仍然在“Claim Details”部分中“……I called the customer service number listed on the Web site……”,故答案选D。 

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1What is the purpose of the e-mail? ( )

A.To explain that an investigation takes five days to complete
B.To acknowledge that the claim has been received
C.To inform Ms. Waring that her claim will likely be approved
D.To request more information about the claim

3How will All The Sales probably reimburse Ms. Waring if her claim is valid? ( )

A.By returning the money to her credit card account
B.By giving her a credit toward a future purchase on the company's Web site
C.By using an express delivery service to send her a check
D.By shipping her a second copy of her order at no charge