Questions refer to the following message.
TELEPHONE MESSAGE
Finance and Expenditure Department
Date: February 10
Time: 2:00 p.m.
Message taken by: Nancy Johnson
Message for: Ryan Sherman
WHILE YOU WERE OUT...
Mr. Cavanaugh called.
Will call back at 5:00 p.m.
Message: The president is worried about the latest figures from our company's efficiency re-port. On the phone, he made reference to the overhead costs, including miscellaneous expenses,which have increased significantly in recent months. The president is very concerned about this.
His assessment is that since we began outsourcing to Phones on the Go, our overseas telecommuni-cations contractor, our own productivity has dropped dramatically.
He wants to talk to you about conducting a company-wide survey on the possible causes, and he wants to discuss conducting an intensive study on the year's fiscal outlook.
What is this message about?