简答题
初级
2014-03-19
Question 47
Read the letter from Ms. Xiao Hua.
Mnager
Big Hotel
Dear Sir
at your hotel last week and was satisfied with the service. However,
cheked, the bill again and found that you have"charged me too much. I paie have the the bill again found that ＄1000 for 5 nights, but I think it should＄850. I would be grateful if you could send rne a check for the difference-＄150.
yours falithfully ,
xiao Hua
Write a reply to Ms Xiao Hua:
apologizing.
explaining how the mistake was made.
confirm you will send the check.
offering a special discount for her next stay.
Write about 60-80 words.
参考答案
暂无
答案解析
【写作思路】
本文是对商务信件的考查，内容要求是根据顾客对酒店收费不满的来信，写一封回复信。
内容方面，主要有：对误收费表示歉意，解释错误发生的原因，强调一定退回多收的数目，如果下次入住，还能提供特殊的折扣。文章的格式要按照商务信函的格式要求，因回信属于道歉信，所以语气要礼貌谦虚，措辞要得体。
【参考范文】
Dear Ms. Hua,
I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $150 within 2 days. Also,we offer you a 30% discount for your next stay at our hotel. I apologize for this matter.
Yours sincerely,
Ding Yu
LISTENING
Approximately 40 minutes
(including 10 minutes' transfer time)
本文是对商务信件的考查，内容要求是根据顾客对酒店收费不满的来信，写一封回复信。
内容方面，主要有：对误收费表示歉意，解释错误发生的原因，强调一定退回多收的数目，如果下次入住，还能提供特殊的折扣。文章的格式要按照商务信函的格式要求，因回信属于道歉信，所以语气要礼貌谦虚，措辞要得体。
【参考范文】
Dear Ms. Hua,
I received the letter in which you stated that we have overcharged you. The mistake was made by Lily, a new staff, who was not yet familiar with her job. You will receive a check for $150 within 2 days. Also,we offer you a 30% discount for your next stay at our hotel. I apologize for this matter.
Yours sincerely,
Ding Yu
LISTENING
Approximately 40 minutes
(including 10 minutes' transfer time)