2009年1月15日，国内销售商向浙江国立进出口有限公司退20箱烧酒，理由是错发成酒精度为18%的“邑”牌烧酒（经上网查询，该烧酒的日本批发-考呗网

外贸业务员

简答题2009年1月15日，国内销售商向浙江国立进出口有限公司退20箱烧酒，理由是错发成酒精度为18%的“邑”牌烧酒（经上网查询，该烧酒的日本批发价格为JPY280/瓶）。根据以下进口合同的部分条款，拟订一个向Suca Co., Ltd.索赔的方案。（9分）
12．Inspection and Claims：
A. After arrival of the goods at the port of destination, the Buyer shall apply to the Entry and Exit Inspection & Quarantine Bureau of the People’s Republic of China (herein after called the Bureau) for a preliminary inspection of the goods in respect of their quality, quantity/weight. If any discrepancies are found by the Bureau regarding the specifications or the quantity/weight or both, except those for which either the insurance company or the shipping company is responsible, the Buyer shall, within 120 days after discharge of the goods at the port of destination, have the right either to reject the goods or to claim against the Seller on the strength of the inspection certificate issued by the Bureau.
B. Any and all claims shall be regarded as accepted if the Seller fails to reply within 30 days after receipt of the Buyer’s claim.
13．Settlement of Claims：
In case the Seller is liable for the discrepancies and a claim is made by the Buyer within the period of claim as stipulated in Clause 12 of this contract, the Seller shall settle the claim upon the agreement of the Buyer in the following ways:
A. Agree to rejection of the goods and return the Buyer the value of the goods so rejected in the same currency as contracted herein, and bear all direct losses and expenses in connection therewith including interest accrued, banking charges, freight, insurance premium, inspection charges, storage, stevedore charges and all other necessary expenses required for the custody and protection of the rejected goods.
B. Devaluate the goods according to the degree of inferiority, extent of damage and amount of losses suffered by the Buyer.
C. Replace the defective goods with new ones, which conform to the specifications, quality as stipulated in this contract, and bear all expenses incurred and direct losses sustained by the Buyer.
14．Arbitration：
All disputes in connection with this contract or the execution thereof shall be settled friendly through negotiations. In case no settlement can be reached through negotiations, the case should then be submitted for arbitration to the Foreign Trade Arbitration Commission of the China Council for the Promotion of International Trade, Beijing, in accordance with the “Provisional Rules of Procedures of the Foreign Trade Arbitration Commission of the China Council for the Promotion of International Trade”. The arbitration shall take place in Beijing and the decision rendered by the said Commission shall be final and binding upon both parties; neither party shall seek recourse to a law court or other authorities for revising the decision. The arbitration fee shall be borne by the losing part. Or the arbitration may be settled in the third country mutually agreed on by both parties.

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首先，准备不符货物照片的索赔依据，（1分）然后在合同约定的索赔有效期内提出异议索赔，（1分）具体索赔方案如下：
第一步：与出口商协商，要求其退款并赔偿相应的损失；（1分）
第二步：若该清酒能在国内销售，（1分）则可要求退还差价并赔偿相应的损失；（1分）
第三步：与出口商协商，要求其补货并赔偿相应的损失；（1分）
第四步：若协商未果，（1分）根据合同，（1分）向中国国际经济贸易仲裁委员会申请仲裁。（1分）

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