According to the writer, in the mid-1990s Smithson's department store
A was making a loss.
B had a problem keeping staff.
C was unhappy with its advertising agency.
D mostly sold goods under the Smithson's name.

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1 According to the writer, Smithson's profits started rising three years ago because of

A．A an improvement in the retailing secto

B．B the previous work done on the stor

C．C Rowena Baker's choice of designe

D．D a change in the products on sal

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2 According to Rowena Baker, one problem which Smithson's faced when she joined was that

A．A the number of people using the store was falling slowl

B．B its competitors offered a more specialised range of product

C．C the store's prices were set at the wrong leve

D．D customers were unhappy with the service provide

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3 According to the writer, many staff opposed Baker's plans because

A．A they were unwilling to change their way of workin

B．B they disagreed with her goals for the stor

C．C they felt they were not consulted enough about the change

D．D they were unhappy with her style of managemen

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