According to Rowena Baker, one problem which Smithson's faced when she joined was that

A．A the number of people using the store was falling slowl

B．B its competitors offered a more specialised range of product

C．C the store's prices were set at the wrong leve

D．D customers were unhappy with the service provide

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1 According to the writer, many staff opposed Baker's plans because

A．A they were unwilling to change their way of workin

B．B they disagreed with her goals for the stor

C．C they felt they were not consulted enough about the change

D．D they were unhappy with her style of managemen

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2 Baker has changed staff policies because she believes that

A．A the corporate image can be improved through staff uniform

B．B the previous rules were not fair to customer

C．C customers should be able to identify with the staff sewing the

D．D employees should share in company profit

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3 What problem does John Mar'thews think Smithson's is facing?

A．A More money needs to be invested in the present stor

B．B The company's profits will only continue to rise if it expand

C．C The refurbishment of the store is proving unpopular with customer

D．D Smithson's shareholders expect a quick return on their investment

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