From Concordia's point of view, the role of communication is to

A．win employee support before going ahead with the change

B．change the company's core activitie

C．emphasise the positive aspects of the change

D．explain the need for the change

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1 What does research show about most employees' response to change?

A．They expect it to have a bad effect on the compan

B．They feel completely powerles

C．They become less loya

D．They feel they have been treated unfairl

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2 Concordia's communication process mainly relies on

A．printed communicatio

B．departmental head

C．personal communicatio

D．a separate, specialised uni

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3 According to the writer, what is the guiding principle about giving information　within an organisation?

A．Never make promises about future development

B．Give people an overall view at the earliest possible stag

C．Always include plenty of hard informatio

D．Hold back until all the details can be provide

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