What does research show about most employees' response to change?

A．They expect it to have a bad effect on the compan

B．They feel completely powerles

C．They become less loya

D．They feel they have been treated unfairl

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1 Concordia's communication process mainly relies on

A．printed communicatio

B．departmental head

C．personal communicatio

D．a separate, specialised uni

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2 According to the writer, what is the guiding principle about giving information　within an organisation?

A．Never make promises about future development

B．Give people an overall view at the earliest possible stag

C．Always include plenty of hard informatio

D．Hold back until all the details can be provide

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3 Which of the following would be the most suitable title for the article?

A．Employee attitudes to company communication

B．Making company communication more effective

C．Researching company communication

D．Making employees feel less powerless

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