John was particularly impressed by the way Colin

A．A treated a dissatisfied clien

B．B responded to an unreliable supplie

C．C dealt with an inefficient member of staf

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1 Whet current strength of Colin's does Deborah command?

A．A his analytical skills

B．B his product knowledge

C．C his flexible approach

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2 On a recent sales trip, Colin succeeded in

A．A improving the terms of a contrac

B．B identifying a new method of selling,

C．C making a number of new contact

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3 In what area did Colin excel during recent training?

A．A teamworking

B．B report writing

C．C prioritising

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