It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT

A．efficienc

B．locatio

C．setup CD

D．attitud

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参考答案

答案解析

【定位】全文。
【解析】本题考查全球维修中心和当地修理铺之间不存在差别的地方。文中提到，维修铺员工找出了一张Windows光盘。显然，该光盘与全球维修中心所用并无不同(否则便不可能修好电脑)。故选C项。
【点睛】细节推断题。也可用排除法解题。作者给全球维修中心打电话花了很长时间也没有解决问题，而当地修理铺只花了一个小时就修好了电脑，说明两者效率不同(A项)。第3段中作者质疑全球服务中心女接线员的口音，说明中心不在作者所在的地方(B项)。文中说，无论是女接线员还是技术员都在给作者绕圈子，而当地修理人员很直接地就指出问题并且很快修理好，这表明两者的工作态度也不一致(D项)。因此，只有C项符合题意。

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1 根据下列文字，回答题。
Not long ago, a mysterious Christmas card dropped through our mail slot. The envelope was addressed to a man named Raoul, who, I was relatively certain, did not live with us. The envelope wasn't sealed, so I opened it. The inside of the card was blank. Ed, my husband, explained that the card was both from and to the newspaper deliveryman. His name was apparently Raoul, and Raoul wanted a holiday tip. We were meant to put a check inside the card and then drop the envelope in the mail. When your services are rendered at 4 a.m., you can't simply hang around, like a hotel bellboy expecting a tip. You have to be direct.
So I wrote a nice holiday greeting to this man who, in my imagination, fires The New York Times from his bike aimed at our front door, causing more noise with mere newsprint than most people manage with sophisticated black market fireworks.
With a start, I realized that perhaps the reason for the 4 a.m. wake-up noise was not ordinary rudeness but carefully executed spite: I had not tipped Raoul in Christmases past. I honestly hadn't realized I was supposed to. This was the first time he'd used the card tactic. So I got out my checkbook. Somewhere along the line,
holiday tipping went from an optional thank-you for a year of services to a Mafia-style protection racket (收取保护费的黑社会组织).
Several days later, I was bringing our garbage bins back from the curb when I noticed an envelope taped to one of the lids. The outside of the envelope said MICKEY. It had to be another tip request, this time from our garbage collector. Unlike Raoul, Mickey hadn't enclosed his own Christmas card from me. In a way, I appreciated the directness. "I know you don't care how merry my Christmas is, and that's fine," the gesture said. "I want $30, or I'll 'forget' to empty your garbage bin some hot summer day."
I put a check in the envelope and taped it back to the bin. The next morning, Ed noticed that the envelope was gone, though the trash hadn't yet been picked up: "Someone stole Mickey's tip!" Ed was quite certain. He made me call the bank and cancel the check.
But Ed had been wrong. Two weeks later, Mickey left a letter from the bank on our steps. The letter informed Mickey that the check, which he had tried to cash, had been cancelled. The following Tuesday morning, when Ed saw a truck outside, he ran out with his wallet. "Are you Mickey?"
The man looked at him with scorn. "Mickey is the garbageman. I am the recycling." Not only had Ed insulted this man by hinting that he was a garbageman, but he had obviously neglected to tip him. Ed ran back inside for more funds. Then he noticed that the driver of the truck had been watching the whole transaction. He peeled off another twenty and looked around, waving bills in the air. "Anyone else?"
Had we consulted the website of the Emily Post Institute, this embarrassing breach of etiquette (礼节) could have been avoided. Under "trash/recycling collectors"

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2 From the passage, we learn that the author

A．didn't like Raoul's way of delivering the pape

B．didn't realize why Raoul delivered the paper that wa

C．didn't know that Raoul came very early in the mornin

D．didn't feel it necessary to meet Raoul when he cam

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3 According to the passage, the author felt __________ to give Raoul a holiday tip.

A．excited

B．delighted

C．embarrassed

D．forced

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