根据以上选项，回答问题。
请回答18_________

Man: It's the first time I've been over there since we decided to go ahead with the expansion and I must say I was impressed with the number of really good candidates there were. It is really a good region, in terms of being able to attract and recruit the right people. I wish the same thing was true for the other branches. What I just can't believe is that I managed to set such a bad example by arriving a while hour after we should have started. I felt like a real fool, going on about heavy traffic. When I'd never accept that kind of excuse myself!