Questions 11 -13 are based on the following interview with John Smith, a psychologist on office behavior.
What is the man’s first tip on a productive workday?

Questions 11 - 13
W: Good evening. Welcome back to Mr. Radio. Of today' s program,
Mr. John Smith, a psychologist on office behavior, has come with tips on a productive workday. Now, Mr. Smith, what' s your first point?
M: To begin with, make sure to limit start-up time. Never spend more than 15 minutes getting coffee, settling in, looking at newspapers or reading emails. You are often most productive at the beginning of the day. Jump into the important work quickly.
W: Also my problem. I can' t get myself put-in in an hour or even more.
M: And you got it. And secondly, social time is also important. Spend a few moments on social time with your colleagues. But avoid personal phone calls, they could turn into big time-eaters.
W: Social time makes you feel great, especially when you have a heavy load of tasks.
M: You are fight. Thirdly, set a quiet alarm on your watch or computer to go off every hour. This is your signal throughout the day to take a break. Get up and stretch, walk around the building, things like that.
Keep the voice in low so that they doesn' t upset your colleagues.
W: Stay tuned for more, for Mr. Smith. We will be back soon after the break.