Questions 14-17 are based on the following dialogue．
What do we know about the woman?

Questions 14 - 17
W: Bob, I' ve been doing the same job for six years, it pays well. But I' d like to do a more challenging job. I am worried about going for an interview. Any advice?
M: Yes, ! guess the first thing is to try to make a good impression.
W: Sure, a good start is very important. But how do I make a good first impression?
M: To begin with, you should formally shake the interviewer' s hand while greeting him or her with a smile. Be sure to keep eye contact, especially when listening to the interviewer.
W: 1 see. Body language is important, isn't it?
M: Yes, it is. The second thing is to have confidence. You get confi- dence from being prepared. You should learn a little bit about the company before the interview. You should also anticipate possible questions and think about how you will answer.
W: Should I memorize my answers beforehand?
M: Definitely not. That sounds very mechanical. You should be natural when you speak. Just think about how you want to answer and you can use the interviewer' s words in your answer which shows you' ve been listening. Then you are sure to make a good impression.
W : I' ve never thought about that before. That really helps, Bob.