【听力原文】
Good morning. Today's lecture will focus on how to make people feel at ease in conversations. I guess all of you sitting here can recall certain people who just seem to make you feel comfortable when they are around. These people have something in common. And once we know what that is, we can go about getting some of that "something" for ourselves. How is it done? Here are some of the skills that good talkers have.  [16] If you follow the skills, they will help you put people at their ease, make them feel secure and comfortable, and turn acquaintances into friends.
First of all, good talkers ask questions. Almost anyone, no matter how shy, will answer a question. In fact,according to my observation, very shy persons are often more willing to answer questions than extroverts. [17]They are more concerned that someone will think them impolite if they don't respond to the questions. So, most skillful conversationalists recommend starting with a question that is personal but not harmful For example,once a famous American TV presenter got a long and fascinating interview from a notoriously private billionaire by asking him about his first job.
Second, once good talkers have asked questions, they listen for answers. Making people feel comfortable isn't simply a matter of making idle conversation. Your questions have a point. You're really asking,   "What sort of person are you?" And to find out, you have to really listen.
Next, good talkers are not afraid to laugh. [18]  If you think of all the people you know who make you feel comfortable, you may notice that all of them laugh a lot. Laughter is not only warming and friendly; it's  also a good way to ease other people's discomfort.
Finally, good talkers know how to make use of parting as a way to leave a deep impression on others. Last impressions are just as important as first impressions in determining how a new acquaintance will remember you.People who make others really feel comfortable take advantage of that parting moment to close the deal.[19] Men have had it easier. They have done it with a smile and a good firm handshake. What about women, then? Over the last several years, women have started to take over that custom as well. But it's not all done with body language. If you've enjoyed being with someone, if you want to see that person again, don't keep it a secret. Let people know how you feel.
What does the lecture say about good talkers' skills?
【解题思路】四项均以they开头，一项提到了other people，一项提到了strangers和close friends；其中三项描述的都是they的好处。本题考查they的好处或作用，与某类人或某物有关，听音时需弄清they的指代对象。
【解析】讲座开头部分提到，这里要讲的是健谈的人所具备的一些技巧，这些技巧有助于谈话者让他人感到自在，使他们觉得安全、舒服，还能将熟人变成朋友。分析各选项可知，选项B与原文内容相符，因此为正确答案。选项A和C文中没有提及，选项D中的strangers与原文中的acquaintances有差别，故排除。