what does research show about most employees’ response to change?（　　）

A．they expect it to have a bad effect on the company

B．they feel completely powerless

C．they become less loyal

D．they fell they have been treated unfairly

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1 Concordia’s communication process mainly relies on（　　）

A．printed communication

B．departmental heads

C．personal communication

D．a separate, specialized unit

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2 According to the writer, what is the guiding ;principle about giving information within an organization?（　　）

A．Never make promises about future developments

B．Give people an overall view at the earliest possible stage

C．always include plenty of hard information

D．Hold back until all the details can be provided

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3 which of the following would be the most suitable title for the article?（　　）

A．employee attitudes to company communication

B．making company communication more effective

C．Researching company commmucation

D．Making employees feel less powerless

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