【题干关键词】reluctant to admit，don’t listen well
【对应信息点】pretending，haven’t listened carefully enough
题干意为“人们都不愿意承认自己没有好好听”与A段Too often we accuse others of not listening，pretending that we ourselves are faultless，yet in our hearts we know that many of the mistakes we make come about because we haven’t listened carefully enough表述一致。