What department will probably have to make the most improvements in cu-考呗网

中国银行

单选题What department will probably have to make the most improvements in customer service?

A．Housekeeping
B．Concierge Services
C．Food Services
D．Front Desk Services

【答案】D。解析：根据“a noticeable drop was shown for Front Desk Services”可知，前台服务在为顾客的服务中需要最大的改进。

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1根据以下内容，回答题。
JULIE’s SNACK BAR
The Best New Restaurant Town!!
1 1 45 Whittaker Road
Delicious food，low prices!Check out these great deals!
Lunch Special#1：I hamburger or hot d09，l order of French fries，and l drink for only $4.25 !
Lunch Special #2：2 hamburgers or barbecue plates，2 0rders of French Lies，and 2 drinks for only $7．50!
Family Dinner Special：4 sandwiches，hamburgers，or barbecue plates and 4 drinks for only$15．99 1(Deals valid Monday through Friday，l l：00-14：00 for lunch and l7：00—19：30 for dinner．)
What is true about Julie’s Snack Bar?

A．It is preparing to go out of business
B．It used to be located on Whittaker Road
C．It has not been in business for long
D．It is not open in the evenings

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2When can customers order Lunch Special#27

A．Friday at 10：30
B．Thursday at 13：30
C．Saturday at 12：00
D．Monday at 17：00

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3根据以下内容，回答题。
Majestic Ocean Cruise Lines
Offer valid：June-August 2006
Enjoy a l 5-days journey aboard the Diamond Cruiser as you explore the warm waters of the Caribbean．Participate in exciting activities on the various islands by day，and relax among the five-star attractions of this luxurious ship by night．on board facilities include four restaurant dining options with full bars，two performance stages，a casino，library，swimming pool，sauna，and five sunbathing decks，as well as laundry and medical services．All cabins feature air condition，private bathroom，and outstanding views．
Tour prices include：
●Accommodation in our comfortable cabins
●Tours，activities．and meals on our eight island stopovers
●All meals aboard the Diamond Cruiser．excluding alcoholic beverages
●All on board performance and entertainment fees
●Transfer to and from the ship at the port
●A complimentary stack of chips for use at the ship’s casino
Price levels：
Standard(standard-size single or double cabin)一$1，799 per person
Deluxe(deluxe-size single，double，or triple cabin)一$2，1 99 per person
Premium (luxury—size cabin，private dining with captain)一$2，799 per person
What is being advertised?

A．A travel package
B．An island hotel
C．A ferry service
D．A New restaurant

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