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2016-05-06

根据以下内容,回答题。
From: Paula Washington <pwashington@4seasonsgreenhouse.com> 
To: Clara Nash <order@coloniapottery.com> 
Subject: Order 
Dear Mr. Nash, 
My name is Paula Washington and I'm the owner of the Four Seasons Greenhouse in Lewis-ton. I was given your email address by Mr. Steve Halloway at the New England Florists' Conven-tion in Boston last fall. I would like to purchase a large number of clay pots from you. Our previ-ous supplier recently went out of business and we urgently need to replenish our stock. 
At this time, I would like to order four dozen of your plain six-inch clay pots, for dozen of your plain ten-inch clay pots, and two dozen of your large ornamental pots. I only want to make a small order at this time in order to test the quality of your merchandise. If this selection of prod-ucts from your inventory meets our standards, a second, large order will follow. 
Please arrange to have the clay pots delivered to our warehouse as quickly as possible. Be-cause these items are fragile, please forward them by special delivery to ensure that they are not damaged. Also, let me know the name of the carder you use, so I can access their online freight tracking system while these goods are in transit. 
Thank you very much. Please call me at 729-9928 if you have any questions. I hope this is the start of a mutually beneficial business relationship, 
Paula Washington Four Seasons Greenhouse 
Addressee: Remit to: 
Four Seasons Greenhouse Colonial Pottery Distribution Center 
161 North Highway 201 Atlantic Drive 
Lewiston, ME 04240Salem, MA 01970 
Statement: 
Date Description Amounts 
5/11/06 six-inch clay pots, plain (4 dozen)$36.00 
Ten-inch clay pots, plain (4 dozen) $48.00 
Sixteen-inch clay pots, ornamental (2 dozen) $240.00 
Shipping and handling (see below for details)$59.99 
Discount (see below for details) $32.40 
Amount due: $351.59 
Message: 
This shipment was sent by special delivery at the buyer's request. Please return any damaged items, along with the original receipt, within seven working days. 
A ten-percent discount applies to all first-time orders placed by retailers. This discount does not apply to shipping and handling charges. 
What is the purpose of Ms. Washington's email? 

A.To attend a convention 
B.To change an order 
C.To return a shipment 
D.To find a new supplier 

参考答案

D

答案解析

【答案】D。解析:第一段第三句指出以前交易的供给企业关门了,下一段表示正式订购产品。在第三段最后一句中,写信人希望这次交易能成为建立新的商务合作关系的起点,故选D。 

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A.Her company recently went out of business 
B.She wants to judge the quality of the product 
C.Her warehouse does not have any more space 
D.She wants to terminate the transaction with the company 
A.The six-inch clay pots 
B.The ten-inch clay pots 
C.The sixteen-inch clay pots 
D.The delivery charges 
3 根据以下内容,回答题。
From: Paul Rooney <rooneyhoy@speedmail.com> 
To: Green Mountain Stationery, Inc <pgmountain@qmail.com> 
I have been purchasing various products through your catalog for many years. For the most part,I've been quite satisfied. However, I recently ordered a case of 1,000 envelopes for my business and am extremely disappointed. 
First of all, the envelopes I received differ from the description in your catalog. They are sup-posed to be nine inches long, but the envelopes I received are six inches long. Second, the adhe-sive on the envelops is defective. I attempted to use a dozen of them, and none of them remained properly sealed. 
At the very least, I would like a refund for the full cost of these envelopes, along with the shipping charge. The total amount I paid was $34.68. Furthermore, the inspection sticker on the carton states that the product, was inspected at your Burlington warehouse. I would like to know how this mistake occurred and request your assurance that this sort of thing will not happen again in the future. Otherwise, I am afraid that I will have to take my business elsewhere. 
From: Sharon Park <pgreeenmountain@qmail.com> 
TO: Paul Rooney <rooneyhoy@speedmail.com> 
Dear Mr.Rooney, 
My name is Sharon Park, and I am the director of quality control at Green Mountain Sta-tionery. Inc. I was recently made aware of your complaint by one of our customer service represen-tatives. 
I would like to start by apologizing for any inconvenience you may have experience. Our ac-counting department will issue you a full refund of $34.68 for the defective envelopes. We would also like to offer you a $50 gift certificate that can be used with the purchase of any product in our catalog. 
I must acknowledge that there have been some problems with inspections in our Burlington warehouse. To deal with this issue, the company has decided that the entire inspecting staff will take part in an intensive re-training program. We will review our procedures to identify anything that needs to be improved. 
I have forwarded your message to our entire management team, to ensure that this issue will not be overlooked. I am sorry that we have disappointed you, and I sincerely hope you continue to purchase our products. I'm sure this was a one-time incident that will not happen again. Please don't hesitate to contact me directly in the future if you have any questions or concerns. 
Sincerely, 
Sharon Park 
What did Mr. Rooney purchase from Green Mountain Stationery? 
A.Glue 
B.Boxes 
C.Paper 
D.Envelopes