根据以下内容，回答题。
March 26, 2006 
Mr. Samuel Brown 
Truestar Corporation 
Finance Department Manager 
Re: Account # 2958A 
Dear Mr. Brown, 
I want to thank you for the conversation that we had earlier today and for agreeing to a re-duction in payment for my outstanding account. As discussed, I will implement a bi-weekly pay-ment of $250, effective Friday, March 31. I will ensure that payment is in my bank account for your automatic withdrawal by 10:00 a.m. every Friday payment period until my account is paid in full. 
I very much appreciate your understanding my current financial situation, and will contact you should things improve. 
Please do not hesitate to contact me if you have any questions. 
Best regards, 
Jason Chalmers 
September 3, 2006 
Jason Chalmers 
21 Reelster Boulevard 
Vancouver, BC 
Dear Jason, 
I am writing to update you on your account status(#2958A) with Truestar Corporation. As a result of our consolidated efforts to restructure your repayment plan in March of this year, it is with great satisfaction that I let you know that your account has now been cleared and paid in full. 
With diligence and cooperation, we have successfully worked through this financial situation. 
We would be pleased to offer our services should you need them again in the future. Please contact us with your request. 
Best wishes, and we look forward to working with you again soon. 
Samuel Brown Truestar Corporation 
Finance Department Manager 
The word "outstanding" in the first letter, Line 2 is closest in meaning to __________.