根据以下材料，回答题Ouestions 56-60 refer to the follow-考呗网

中国农业银行

单选题根据以下材料，回答题
Ouestions 56-60 refer to the following Internet from and e-mail.
GuardelTtla Skin Care．corn
Contact Information
Name：Greta Harrison
E——mail：ghl076@allemailin9．com
Phone：555—23 11
Address：【not entered】
Purchase Information
Product：Sunblock
Product Code：
Date of Pu【rchase
Claim Details：
I purchased a true of your sunblock from a local store a few months a90，but it now has a very different consistency
from when I first bought it．It feels watery and rather greasy．Is there anything I can do to restore the sunblock to its
orignal consistency?Als0，please let me know if I should have stored it in the refrigerator，as my apartment does
not have air conditionin9．
Thank voU very much．
Submit Home
T0：
<ghl076@allemailin9．corn>
From：
Guarderma Customer Service<customer>
Subject：
Reference number l 53206
Dear Greta Harrison，
Thank you very much for your inquiry．We are happy to help you with your questions·
FIDm the code you gave us，we have determined that your sunblock passed its expiration date
three months a90．This is the most likely reason why its consistency has changed．
The product should retain its consistency at reasonable room temperatures，even in warm areas·
Refgeration will not restore it to the original consistency．Given the expiration，the active
ingredients in the sunblock have lost effectiveness．
We would be happy to replace the product．However，we will need your fun contact information
before processing this．PIease call(888)195—3958，extension l l 2，with reference number l53206
to provide the information．
P1ease feel free to contact US again with any questions．
Bradley Martin
Customer Service Representative
GuardelT／la Skin Care

What problem with her sunblock did Ms.Harrison report?

A． The color became darker.
B． The tube broke.
C． It was not effective.
D． The texture changed.

参考答案：D进入在线模考

【答案】D。解析：根据It feels watery and rather greasy．Is there anything I can do to restore the sunblock to its original consistencv?可知Harrison买的产品变得有些融化，寻求恢复浓度的方法。故D项“质地发生了变化”为正确答案。

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1 What does Ms,Harrison think might have caused the problem?

A． Leaving the sunblock in a warm place
B． Using the sunblock close to water
C． Spreading the sunblock too thickly
D． Storing the sunblock in bright light

点击查看答案进入在线模考

2 According to Mr.Martin, why did the problem occur?

A． The sunblock became too old.
B． Guarderma used poor quality
C． Ms.Harrison applied the sunblock incorrectly
D． Room temperature affected the sunblock

点击查看答案进入在线模考

3 According to the e-mail, how did Mr.Martin know what caused the problem?

A． From Ms.Harrison's description of the problem
B． Through previous reports of similar
C． From the location of Ms.Harrison's apartment
D． Through information associated with the product code

点击查看答案进入在线模考

GuardelTtla Skin Care．corn
Contact Information Name：Greta Harrison E——mail：ghl076@allemailin9．com Phone：555—23 11 Address：【not entered】	Purchase Information Product：Sunblock Product Code： Date of Pu【rchase
Claim Details： I purchased a true of your sunblock from a local store a few months a90，but it now has a very different consistency from when I first bought it．It feels watery and rather greasy．Is there anything I can do to restore the sunblock to its orignal consistency?Als0，please let me know if I should have stored it in the refrigerator，as my apartment does not have air conditionin9． Thank voU very much．
Submit Home
T0：	<ghl076@allemailin9．corn>
From：	Guarderma Customer Service<customer>
Subject：	Reference number l 53206
Dear Greta Harrison， Thank you very much for your inquiry．We are happy to help you with your questions· FIDm the code you gave us，we have determined that your sunblock passed its expiration date three months a90．This is the most likely reason why its consistency has changed． The product should retain its consistency at reasonable room temperatures，even in warm areas· Refgeration will not restore it to the original consistency．Given the expiration，the active ingredients in the sunblock have lost effectiveness． We would be happy to replace the product．However，we will need your fun contact information before processing this．PIease call(888)195—3958，extension l l 2，with reference number l53206 to provide the information． P1ease feel free to contact US again with any questions． Bradley Martin Customer Service Representative GuardelT／la Skin Care