Part One
You are the training manager of a company which has won a large export order. You have been asked to organize foreign language training for some of your staff.

Write a memo of 30-40 words to staff:
Explaining why the courses are necessary;
Saying which members of staff should attend;
Announcing when the courses will start;

Write on your answer sheet.

Part Two
Your company exports to a number of countries around the world. The company is looking for new agents for international freight.
Read the two advertisements below, on which you have made some notes.
Then using the notes, write a short report for the Export Sales Manager, covering all your points and saying which agent you recommend.
Write 100-120 words.
Write on your answer sheet.

Write a memo of 30-40 words to your secretary.
Telling her who you are going to see and when;
Asking her to book flight tickets and accommodation;
Telling her what work you would like her to do in your absence;

Write on your answer sheet.

Part Two
You are the manager of a TV and radio repair workshop. One of your employees has received the letter below about a faulty cassette player which he inspected. He has written his comments on the customer’s letter and asked you to write a reply.

Write a note of 30-40 words to your assistant:

1. saying when you want to leave and return
2. asking him to book flights
3. telling him which hotel to book

Part Two
You recently attended a one-day training course on health and safety. You were disappointed with the course.

Read the advertisement below, which gives the details of the course. You have written some notes on the advertisement.

Then using your handwritten notes, write a letter to the company, complaining about the course.

Do not include postal address.

Write 100-120 words.

Look at the sentences below and the job advertisements on the opposite page.
Which job does each sentence 1-7 refer to?
For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.
You will need to use some of these letters more than once.

Example:0 This post involves some secretarial duties.
0 A B C D

1 You will be responsible for the operation of a computer system.
2 You must be able to forecast what people will want to wear.
3 You will be able to work with people from many different countries and backgrounds.
4 You will have a qualification which covers two subject areas.
5 It is necessary to have worked in this sector before.
6 You will need to keep in contact with the headquarters of the organization.
7 The advertisement emphasises the need to have a suitable approach to important people.