第（5）题_______________________________

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MORDEN PLACE, GLASGOW

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1Read the part of a e-mail from an client below.
I will be arriving on the evening of May, 12. And planning to leave on the morning of May, 25. As it’s a longer than usual visit this time, my wife will be accompanying me. Can I leave it to you to arrange suitable hotel accommodation?
Write a note to Ms Dary, your secretary:
Asking her to deal with it.
Write about 30-40 words.

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2 Dear Sirs,
On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer’s ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.
We should be grateful if you would replace these items, or arrange to credit us with their value.
Yours sincerely,
Miguel Gomez
Office Manager
Write a reply to your customer
Thanking him for his letter
Apologising
Saying what you are going to do about his complaint
Promising better service in future.
Write 60-80 words

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3 You are unable to go to a meeting because you have to fly to London.
Write a note to your colleague:
Ask him/her to represent you at the meeting
Explaining when and where the meeting is
Telling him/her how to obtain more information.
Write 30-40words

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