For what purpose is the questionnaire used?

A．To organize a prize-giving activity．

B．To express one’S thankfulness．

C．To ask for more information．

D．To make the service better．

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参考答案

【精析】细节题。题干意为“问卷用于做什么?”从文章最后一段“to improve customer service level…”可知，问卷调查的目的是不断提高服务水平，所以正确答案是D。

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2 听音频：{MP3:http://wximg.233.com/attached/media/20130825/20130825165567526752.mp3}
回答题：
What does the man want to order?

A．Scrambled eggs.

B．Toast.

C．Scrambled eggs and toast.

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3 Who are the two speakers? .

A．Workers.

B．Strangers.

C．Teachers.

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