(Questions 13-17)
·You will hear five short recordings． 
·For each recording，decide what the speaker is talking． 
·Write one letter(A-H)next to the number of the recording． 
·Do not use any letter more than once． 
·You will hear the five recordings twice． 
13．______
14．______
15．______
16．______
17．______
第13题选择：

原文：“Welcome to NHN Group．First．1et me go over what we do in the department during a typical workday．”意为“欢迎加入NHN。首先，我们看看工作日内我们都做些什么。”可知对方为新进职员。 
【听力原文】 
Section One
Question Thirteen
Welcome to NHN Group. First, let me go over what we do in the department during a typical workday. You know that we basically work from nine to six, with an hour-long lunch break from 12 to l, right? You should attend a department meeting every Friday morning. There are other meetings for people working together on certain projects.
Question Fourteen
I'm easily influenced by the package. Many times I find that I am attracted by the unusual shape, graphics of products without considering the quality of the products. So I have bought many useless things.
Question Fifteen
Customerservicecanenhancecustomer satisfaction and loyalty. Good customer relationship helps to improve your company image and boost sales. As a result, large-scale production will be cost effective for your company.
Question Sixteen
Promotion-from-within has some motivational value. It is a kind of reward for employees for their past performance and will encourage them to continue their efforts and also give other employees anticipations of promotion for similar efforts. This can improve morale within the organization.
Question Seventeen
To keep workforce stable is a challenge for every company. Opportunities for growth in the company, a good working relationship,career plans for employees, providing or paying for training, a sense of empowerment, open communication and even praising employees can help retain employees.