·You recently attended a one-day training course on health and safety．You were disappointed with the course and you have decided to write a letter of complaint to the training company．
·Read the advertisement below，which gives details of the course．You have already made some notes on the advertisement．
·Then．using all your handwritten notes，write your letter to Moira Geddings at GBG Certification Services．
·DO not include postal addresses．
·Write 120-1 40 Words．

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答案解析

【写作思路】本文是对商务信件的考查，内容要求是：因对培洲课程失望写给一封培训机构的抱怨信。
内容方面，主要是对所给广告所进行标注的质疑进行投诉，主要包括：对培训员、培训资料、参训人员数量、参训时间和提供午餐的质量5个方面。阐述出自己的实际经历与广告的差距，进而提出自己的要求。结构方面，按照投诉事由一投诉理由一提出要求的步骤完成写作即可。
【参考范文】
Dear Mrs．Geldings，
I write regarding a training course on health and safety which I attended on 27 November．
When I booked the course．I chose your company as it was highly recommended and the courses seemed to be of high standards．1 was also promised an experienced trainer．Unfortunately，he was sick and the replacement was not as good as expected．Moreover，the information packs tumed out to be only a bunch of photocopies，which was not what was promised．Besides，the class size was supposed to be only 8 but mine turned out to be l5． Finally．I should make it clear that the class started l hour late，and the lunch sen，ed，was cold．
I am sure you Can understand my disappoint— ment．I would therefore appreciate it if you could in— vestigate this matter．
I look forward to hearing from you．
Yours Sincerely，
Lisa Kostevska
Cabin Attendant

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Debunking Negotiation Myths

    Before developing a more effective negotiation strategy, we need to dispel several faulty assumptions and myths about negotiation. These myths hamper people's ability to learn effective negotiation skills and in some cases reinforce poor negotiation skills.
    A pervasive belief is that good negotiation skills are something that people are born with, not something that can be readily learned. This is false because most excellent negotiators are self- made. In fact, there are very few naturally gifted negotiators. We tend to hear their stories, but we must remember that their stories are selective, meaning that it is always possible for someone to have a lucky day or a fortunate experience. This myth is often perpetuated by the tendency of people to judge negotiation skills by their cardealership experience. Whereas purchasing a car is certainly an important and common type of negotiation, it is not the best context by which your negotiation skills can be judged. The most important negotiations are those that we engage in every day with our colleagues, supervisors, coworkers and business associates. These relationships provide a much better index of one's effectiveness in negotiation. In short, effective negotiation requires practice and feedback. The problem is that most of us do not get an opportunity to develop effective negotiation skills in a disciplined fashion, rather, most of us learn by doing. As the second myth reveals, experience is helpful, but not sufficient.
    We have all met that person at the cocktail party or on the airplane who boasts about his or her great negotiation feats and how he or she learned on the job. It is only partly true that experience can improve negotiation skills; in fact, native erience is largelv ineffective in improving negotiation skills. There are three strikes against natural experience as an effective teacher. First, if a person does not know how well he or she has performed in the negotiation, it is nearly impossible to improve performance. For example, can you imagine trying to learn mathematics without ever doing homework or taking tests? The second problem is that our memories tend to be selective, meaning that people tend to remember their successes and forget their failures or shortcomings. This is, of course, comforting to our ego, but it does not improve our ability to negotiate. Finally, experience improves our confidence, but not necessarily our accuracy.People with more experience grow more and more confident, but the accuracy of their judgment and the' effectiveness of their behaviour do not increase in a commensurate fashion.
Overconfidence can be dangerous because it may lead people to take unwise risks.
    The third pervasive myth is that effective negotiation necessitates taking risks and gambles. In negotiation, this may mean saying things like "this is my final offer" or "take it or leave it" or using threats and bluffs. This is what we call a "tough" style of negotiation, Although these negotiators are rarely effective, we tend to be impressed by the tough negotiator.
    An interesting exercise is to ask mangers and anyone else who negotiates to describe their approach to negotiating. Many seasoned negotiators believe that their negotiation style involves a lot of "gut feeling", intuition, and "in-the-moment" responses. We believe that this type of intuition does not serve people well. Effective negotiation involves deliberate thought and preparation, and it is quite systematic.
According to the article，a person is likely to

A．succeed in negotiation if he is lucky that day．

B．do well if he has studied how to negotiate．

C．have at Ieast one successful negotiation．

D．be a better negotiator if he has inborn talents．

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2 What can best reveaI one’S negotiation skills?

A．interpersonal relationships

B．promotion of an expensive good

C．good connections with business partners

D．daily interaction with all kinds of people

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3 According to the writer．the best way to improve negotiation skills is

A．systematic training．

B．abundant experience．

C．more practicing．

D．frequent rehearsing．

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