Look at the notes below.
Some information is missing.
You will hear two people talking howto chair a meeting through a phone.
For each question (9-15), fill in the missing information in the numbered space using
a word, numbers or letters.
After you have listened once, replay the recording,
CHAIR A MEETING
The manager asked (9)__________to chair sales meeting, and she asked John for
some advice.
Advice:                                                         
(i) Start the meeting (10)__________, then welcome everybody and thank them for    coming. (11)__________anyone who is new.
(ii) Be clear what the (12)__________of the meeting are, how long it will last and what the (13)__________is.
(iii) Bring some extra (13)__________in case people forget to bring their agendas.
Good (14)__________is the key factor otherwise it's just (15)__________of others' time.