单选题
初级
2014-02-27
Look at the list below. It shows a number of business training courses.
For questions , decide which training course (A-H) each person needs.
For each question, mark one letter(A-H) on your Answer Sheet.
Do not use any letter more than once.
TLLERS PROFESSIONAL DEVELOPMENT COURSES
A．Decision 1 making at board level
B．Making maximum use of older hardware
C．Working with other managers
D．Handling difficult situations in the.workplace
E．Updating IT skills,for advertising
F．Dealing with customer complaints
G．Managing your own time efficiently
H．Improving productivity in the factory
Office manager Helen Turner needs to deal with complaints from staff about somecolleagues' use of email.
A．Decision 1 making at board level
B．Making maximum use of older hardware
C．Working with other managers
D．Handling difficult situations in the.workplace
E．Updating IT skills,for advertising
F．Dealing with customer complaints
G．Managing your own time efficiently
H．Improving productivity in the factory
Office manager Helen Turner needs to deal with complaints from staff about somecolleagues' use of email.
Office manager Helen Turner needs to deal with complaints from staff about somecolleagues' use of email.
参考答案
F
答案解析
F。题目意为：办公室主任Helen Turller需处理员工对某些同事email使用情况的投诉。处理员工投诉属于投诉所涉及的问题，所以答案应为F。