Nurse: _________ Can I help you?
Caller: Hello. My Wife is Dr.Tutiler's patient, and she is not feeling well this morning.

A．DTutiler's offic

B．This is Mar

C．Welcome to DTutiler's offic

D．Thank you for callin

查看答案及解析进入在线模考

参考答案

接工作电话时，首先要说明自己所在部门，而不是自己的姓名。C项用于正式场合迎接客人，D项在电话结束前使用。

1 A: I' m going to pop out to get a sandwich. _________
B: No, thank you. I' m all right.

A．How can I help you?

B．What can 1 do for you?

C．Can I get you anything?

D．I'll be back in a minut

查看解析在线模考

2 Customer: I'd like to send this gift to a friend in Italy.
Clerk: _________

A．Have you got anything to declare?

B．How nice!

C．I'm pleased to service yo

D．Could you fill out this form?

查看解析在线模考

3 A: Can I get you a cup of tea?
B: _________

A．That's very nice of yo

B．With pleasur

C．You can, pleas

D．Thank you for the te

查看解析在线模考