Grasmere's workforce has fallen because

A．A productivity has improve

B．B it is difficult to recruit skilled staf

C．C new machinery has been introduce

D．D some staff chose to leave the compan

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1 What does Malcolm Drake say about the company's relationship with its customers?

A．A Grasmere works on equal terms with its customer

B．B Grasmere has a better relationship with some customers than other

C．C Grasmere can learn a great deal from its customer

D．D Grasmere is expected by some customers to provide too much informatio

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2 The company's exports are rising because

A．A it is following a strategy of promoting its products abroa

B．B there is a growing demand abroad for the types of products it make

C．C overseas sections of its client companies are buying from Grasmer

D．D it is gaining access to the overseas clients of its own customer

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3 It is part of Grasmere's policy to ensure that

A．A every customer is allocated to a specific salesperso

B．B many of its engineers deaf directly with customer

C．C each activity is carried out by dedicated staf

D．D it has a department which designs new product

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